In the August issue of SDM Magazine, find out how you can find success in the residential security market as well as the best selling products for residential customers. Read about the 2014 CSAA Awards, how to re-invent the Intrusion Panel, and how to price and sell cloud video storage to your customers. Read up on the latest news in the security industry as well as this month's popular products and resources to help your enterprise succeed.
The key to success though is connecting your customer service to an outstanding customer experience and paying attention to those often overlooked details.
What’s hot among your residential customers? Is it garage door control? Lighting? Geo-fence based automation? Or all 10 of SDM’s sizzling residential technologies tagged for driving growth?
That revenue is driven by the promise of savings — savings that is starting to be proven. One year after launching Nest energy services, Nest Labs Inc. announced what savings had been achieved.
Systems integrators play a unique role in the engineering and implementing of enterprise-level access control systems — projects that are not without their frustrations.
Across the industry, manufacturers are being pushed by end users to be more open, Reich says. “We are major advocates of driving the open communication standards and embracing them both from the standpoint of our technology and helping as an industry drive the maturity of the standards so they do provide the value to integrators and end users.
From Z-Wave and Wi-Fi to video-enabled touchscreens and home automation capability, intrusion panels are gaining a wide range of technology enhancements that can help dealers sell more systems and keep more customers.
From the dealer’s point of view this should yield increased sales, a higher average sale and increased recurring monthly revenue, as most dealers charge an extra monthly fee for interactive control.
This year’s CSAA Excellence Awards winners are wholly dedicated to their customers, jobs and co-workers; work calmly under pressure; and always take extra steps to support colleagues and clients, day or night.
The Ninth Annual CSAA International Central Station Excellence Awards, co-sponsored by SDM and the Central Station Alarm Association, were presented at an awards breakfast during ESX held in Nashville, Tenn., in late June
RMR grows when service or monitoring results are driven and improved upon though automated processes, and ESX is where you will meet some of the companies that automate systems.
Debates on home automation are nothing new, but some recent ones have less to do with one system over another and more about the available solutions or even perceived threat to what we do.
As our industry continues to install an increasing percentage of IP cameras, some of the problems with the transmission of big-bandwidth IP video over UTP cables are growing concerns for security installation companies.
The structured cabling industry has long used comprehensive testing equipment that provides detailed analysis of each cable, including bandwidth and data transmission quality measurements.
Examples of excellence can be found in many places throughout the security industry. The companies that strive for it should be commended for their efforts that offer the end result of a great customer experience.
The 2014 Central Station of the Year winner is COPS Monitoring, which is Five Diamond and IQ certified, as well as the holder of multiple UL listings including UL 2050. COPS Monitoring operates five hot redundant and load-sharing UL-listed central stations.
What makes a company successful? Vision, patience, and the adherence to a good business plan. Most important, there also must be an excellent management team.
The belief in the purple cow is simply means to be different. In doing so your company’s brand will stand out from your competitors, and our thought for the month is why not try a fresh new approach with your marketing message.
Security industry leader Pam Petrow was named Entrepreneur of the Year at this year’s EY Entrepreneur of the Year Western Pennsylvania/West Virginia Program gala. Ms. Petrow is currently president and CEO of Vector Security.
ScanSource® Security announced a new relationship with Iomnis Surveillance Solutions, a provider of IP hardware, services and storage for video management, access control and data processing.
ONVIF, a leading global standardization initiative for IP-based physical security products, announced that it signed a Memorandum of Understanding with the U.S.-based Security Industry Association (SIA), signaling cooperation toward the further development of IP-based interoperability standards in access control.
ADI announced today the availability of its 2014-2015 IP Solutions Catalog. This dedicated IP sourcebook features a wide range of products from the industry’s top manufacturers to help dealers build complete, integrated IP systems.
Costar Technologies Inc. announced the completion of its acquisition of the CohuHD camera products and video solutions division of Cohu Inc. The purchase price for CohuHD, including potential earn-out payments, is $10 million in cash.
Eagle Eye Networks, Austin, Texas, announced the availability of its annual “Video Surveillance Report,” which produced interesting results regarding market trends in video surveillance. This year’s report was collected from video surveillance and information technology (IT) professionals, and the survey topics spanned the usage of video surveillance systems, cloud video surveillance, the role of IT departments and views regarding video surveillance systems’ vulnerability.
Central Security Group (CSG) announced today that Richard Ginsburg, former Chief Executive Officer (CEO) of Protection 1 and Guardian International, has been named CEO and a member of its board of directors effective immediately.
STANLEY Security announced that Joshua Jackson, director of global product integration, has been elected as vice chairman of the Physical Security Interoperability Alliance (PSIA). Jackson will join new Chairman, Mohammad Soleimani, CTO and executive vice president of Kastle Systems, to help develop specifications for enabling standards-based sharing of digital data and intelligence throughout the physical security and enterprise ecosystems.
The Electronic Security Association (ESA) hosted a “Day on Capitol Hill” featuring Congressional speakers, briefings, and visits for more than 50 association and industry attendees in Washington D.C., April 28-29.
ADT, Boca Raton, Fla., extended its video surveillance capabilities with new cloud-based and enhanced local DVR offerings designed to meet the unique needs of small business owners. In the past, ADT’s offerings for small business were similar to those offered to residential clients.
Sony Electronics is adding a new model to its award-winning X Series line of IP mini-dome cameras: the SNC-XM631.
August 14, 2014
It is also vandal-resistant with an IK10 rating, and it has sensor in/out capabilities that allow it to integrate easily with other security systems such as alarms or infrared devices.
Arecont Vision® announced the availability of its new MegaBall® 2 camera series with ImmerVision Panomorph lenses, capable of capturing 180 and 360 deg. fields of vision with dewarping.
August 14, 2014
Features include day/night operation, H.264 (MPEG-4 Part 10)/MJPEG dual encoders, privacy masking, extended motion detection with 1,024 distinct motion detection zones, flexible cropping to adjust image sizes and the ability to choose PoE or external power.
Arecont Vision commenced shipping its innovative SurroundVideo® Omni cameras.
August 14, 2014
The cameras include dual H.264 (MPEG-4 Part 10) and MJPEG encoders, privacy masking, extended motion detection with 1,024 zones per channel, and pixel binning for increased sensitivity in low light applications.
The OE-C6412-R from OpenEye is a 2 megapixel indoor IP camera that provides users with crisp IP video in a feature-rich, compact package.
August 14, 2014
For convenient installation, all OpenEye IP cameras are detected automatically by current model OpenEye recorders and are ONVIF compliant, allowing integration with many other IP recording solutions on the market.
The Universal Stopper® low profile (STI-14500NW) cover has a flat profile, enclosed back box and open mounting plate.
August 14, 2014
Other mounting options include a flush mount cover or a waterproof Type 4X enclosed back box. The Universal Stopper is designed to comply with ADA and is less than 4 inches in depth.
The new 5 megapixel DINION IP starlight 8000 MP camera from Bosch Security Systems delivers five-megapixel details even in extreme low light situations
August 14, 2014
With intelligent Dynamic Noise Reduction, the camera selects only what is deemed necessary and blocks outside noise, saving bandwidth.
Honeywell Power released a new line UL-listed AC video system supplies that provide 24VAC of constant power to support systems of any size.
August 14, 2014
With video systems trending larger in size, Honeywell Power added unique features to its supplies: the new AC Video supplies’ output circuits include LEDs that illuminate when power is present and extinguish when a short condition is detected.
The LYNX Touch 7000 from Honeywell is a self-contained security and control system that features a bright, 7-inch full-color touchscreen display with graphic icons and intuitive prompts for easy operation.
August 14, 2014
The LYNX Connect app lets users locally view video and control their systems from any iOS or Android device.
OpenEye’s OE-C7312-AWR is a high resolution outdoor IP dome camera, ideal for outdoor locations where high contrast sunlight and indoor lighting is a problem.
August 14, 2014
Designed for tough environments, the OE-C7312-AWR is equipped with a heater allowing operation in temperatures as low as -40°F (-40°C). The OE-C7312-AWR can be connected to both 24vAC and 12vDC power, or to a PoE+ switch.
Axis Communications introduced the AXIS F Network Series of modular cameras, offering customers discreet surveillance solutions with HDTV 1080p video
August 14, 2014
Each sensor unit consists of a lens and image sensor, which connect to the main unit with either a 10-ft. or 39-ft. pre-mounted cable. Other features include PoE and intelligent video capabilities
IPVideo Corporation introduced AVfusion, a turn-key audio/video recording, editing and streaming solution that uses select Panasonic and Axis IP security cameras.
August 14, 2014
Videos are recorded as MP4 files that can be easily uploaded to YouTube, Vimeo, or other streaming services and viewed using any of today’s common media-viewing software.
The DMP CellComSL provides a fully supervised alarm communication path over the CDMA network.
August 14, 2014
Lifestyle features like Z-Wave lights, locks and thermostat control, along with video, are also supported and can be controlled via an app or through text messages.
Axis Communications introduced new additions to its successful AXIS Q16 Series.
August 14, 2014
The fixed cameras also support high profile in H.264 and enhanced max bit rate controllers to assure that the bandwidth remains within the defined limits.
Axis Communications’ AXIS P39-R Series is a new transportation-focused IP camera series that offers protection against dust and water
August 14, 2014
The AXIS P39-R Series includes AXIS P3904-R network camera with HDTV 720p resolution, AXIS P3905-R with HDTV 1080p resolution and AXIS P3915-R with HDTV 1080p resolution as well as audio-in and I/O capabilities.
LILIN North America announced the availability of the LILIN IPS4204S, a compact, high-speed pan/tilt/zoom (PTZ) IP dome camera featuring a long-range 20x optical zoom lens (4.7 to 94 mm) and 12x digital zoom.
August 14, 2014
When combined with a 3-megapixel CMOS image sensor, this zooming capability empowers the camera to capture HDTV-quality 360-deg. video of large outdoor areas, or to focus on small targets in high detail, such as a license plate. Even when capturing HD 1080p video at up to 30 frames per second, the camera's H.264 compression streams video at very low bandwidth to minimize network traffic
The Access Professional Edition (APE) 3.0 from Bosch Security Systems Inc. is a new version of its access control software for small and medium enterprises, featuring support for the integrated map viewer and even more flexible enrollment options.
August 14, 2014
The software supports easy navigation between floor plans and photo views via hyperlinks. Readers attached to the Access Modular Controller (AMC) can be used for the enrollment of all card technologies and allows for flexible end-to-end solutions.