Parks Associates: Nearly Half of Security Owners say their System Triggers Too Many False Alarms
In Parks Associates’ new research, “Quantified Consumer: Alerts and Alarms: Consumer Perceptions of Security Event Management,” 48 percent of security system owners report that their system triggers too many false alarms. The research explores consumer attitudes, preferences, and experiences in security event management among households with professional monitoring.
“False alerts generate fines and frustrations for users,” said Chris White, senior analyst, Parks Associates. “False alerts, caused by harmless factors like children or pets, can devalue the security system in a number of ways. Users can get in the habit of ignoring or disabling triggers. Resulting fines from unnecessary runs by a city’s emergency responders, which are on average nearly $150, also add to the cost of owning the system.”