Whether or not it provides a recurring revenue stream, monitoring the ‘health’ of network security devices or even the entire network is an essential service for security integrators to offer to their clients. It can help users manage uptime and ward off potential issues.
Unlimited Technology Inc. (UT), a security integrator based in Chester Springs, Pa., began receiving warning notices from a customer’s site that security devices on one floor were going offline. Not only were cameras dropping out, but so were other IP-based devices. Next, the failures started cascading to devices on the floors below. The customer dispatched its building security team to investigate, who found that a broken water pipe was flooding down through the network closets on each floor and causing failures of various monitored systems due to water infiltration.
“Had our network monitoring service not been in place, the flooding would not have been discovered as quickly and damage would have been significantly worse,” says Jim DeStefano, senior vice president at Unlimited Technology, SDM’s 2021 Systems Integrator of the Year.