COPS Monitoring announced it has reinvested more than $4 million in permanent annual wage increases and another $1 million in additional employee benefits.
“For the past two years, the entire country has been faced with an unprecedented crisis related to hiring and retaining qualified employees,” said COPS Founder and President Jim McMullen. “While the ‘Great Resignation’ and other factors have certainly affected nearly all employers, these challenges impact our industry more acutely because hiring and training a dispatcher is a rigorous and time-intensive endeavor that can take up to18 months before a dispatcher is thoroughly trained and completely vested in our industry. This fact places extraordinary importance on not only attracting the right talent, but also retaining our dedicated employees.”