The Denver Performing Arts Complex has replaced its walk-through and hand-held metal detectors with Evolv Express systems, Evolv Cortex AI, and Evolv Insights. This has resulted in better guest experiences, enhanced security, and less stress for staff and patrons as they enter the complex’s popular entertainment venues.
The Denver Performing Arts Complex is home to the Colorado Ballet, Colorado Symphony, Denver Center for the Performing Arts, and Opera Colorado. Each year, the Arts Complex attracts over one million guests attending upwards of 15 shows per week. Security at the venues previously consisted of staff monitoring the walk-through metal detectors and using hand-held detectors as each guest arrived. Along with guests voicing concerns that the process was intrusive, they also noted the time it required as they stood in line for 10 to 15 minutes to be screened. For others, the wait time was even longer as many guests don’t arrive at the entrance for security screenings until the last 15 minutes before the start of the show, creating queues with close to 1,000 people. This led to stress for patrons and security staff, especially when metal detectors signaled false positives, requiring additional security checks on individuals as they emptied their pockets and opened their bags.