Central stations and the monitoring professionals who work there offer inspiration and exemplary ideas to the security industry, through their knowledge, work and achievements.
The concept of excellence has but one definition, meaning “eminently good,” but it also has many facets. The work leading up to being in a state of excellence may involve attaining a high level of education or experience, undertaking efforts to measure, review and improve performance, or applying one’s natural abilities for the greater good — all of these attributes and many more can contribute to a state of excellence. Endeavoring to be excellent often involves an extra dose of empathy and the desire to help people, as well.
While some people think “excellence” is a subjective notion, The Monitoring Association (TMA) has not only defined what it means in the realm of central station monitoring, but has found a way to quantify it, too. TMA’s annual Monitoring Center Excellence Awards recognize the companies and individuals who provide exemplary service in the life-safety and property-protection mission of electronic security.