HID Global has conducted multiple surveys in the past few years exploring users’ perceptions about day-to-day experiences with their physical access control system (PACS). While HID’s 2020 State of Physical Access Control Report revealed the belief among more than half of respondents that their current system either met or exceeded their requirements, this figure is now only 41 percent.
During the two years between surveys, a global pandemic has significantly altered fundamental organizational practices beyond what we likely would have expected three years ago, and dealers and integrators have found themselves helping their clients through the resulting challenges.