Because the winner of The Monitoring Association’s 2022 Central Station Manager of the Year (Marcos Reyes, vice president and general manager of central station operations, trustee of Kimberlite Corporation, Fresno, Calif.) is now happily retired, we turned to the two deserving finalists — Larry Esposito, senior monitoring center manager at Affiliated Monitoring, Union, N.J., and Julia Aliferis, central station assistant manager, American Alarm & Communications, Arlington Mass. — for their thoughts on leadership, the impact of the pandemic, supply chain issues and more.
Julia Aliferis joined American Alarm in February 2016. She began as an operator on the second shift and progressed by seeking assignments and training with the data entry team. In 2017 she transitioned to a full-time role with the data entry team. Following her development there, Aliferis was selected for the assistant manager position in September 2018.