That bit of background brings me to the real issue of this column.
During the last 17 years we have all seen dramatic changes within our industry. The change that I am the most pleased with is the change in perception of most integrators related to the delivery of product and service to the customer. When I entered the security industry, I wondered if the reputation of my new employer and industry would improve or worsen. I was pleased to discover that I had actually taken a step up. While there were issues, most security integrators appeared to be reputable and responsible. There remains the occasional “trunk slammer†with his “tail-light warranty†(the warranty only lasts until you can no longer see the tail lights of his truck.) But for the most part, integrators have been able to overcome the perception bestowed upon us.