We would like to respond to the article published in the Winnipeg Sun dated February 10, 2004 concerning the Winnipeg Police Department’s decision to respond to security alarms only after alarm providers have verified – or tried to confirm – criminal activity.
There has been a misunderstanding of the message that our Manitoba President, Brent Pokrant, expressed in the article. The Canadian Alarm and Security Association (CANASA), a national organization representing the electronic security industry, would like to officially state that the only form of verified response that we support is Enhanced Telephone Verification (ETV), or otherwise known as Two-call Verification. ETV is a process where by the monitoring station attempts to contact two representatives (key holders) at the premises before requesting a dispatch from the police department.