What Customers Want: Alarm Systems That Make Jobs Easier
Even when an organization is large enough to have its own security staff, that staff often relies extensively on burglar and fire alarm systems to help protect the premises – and on an alarm dealer or systems integrator to install and maintain those systems. To learn more about what security managers look for in those systems and what they expect from their dealers, SDM Magazine recently conducted an informal, online survey of security managers. The results offer insight into which burglary and fire capabilities are becoming essential, which are in the early-adopter phase, and which are niche applications.
Burglary and fire alarm system features that once may have been seen as frills have become commonplace, the survey found. More than 60 percent of respondents said their alarm systems have high-end keypads – and more than 60 percent of fire alarm systems have addressable zones.