â€œWhat keeps us going is experience, know-how and reputation,â€ emphasized David Bitton, COO. â€œA lot of companies come and go, but we can stand in front of a customer as a third-generation, family-owned business and say we provide top-notch service and excellent quality, and itâ€™s one of our biggest selling points.
â€œWe try to get a good understanding of the customersâ€™ needs and make our recommendations based on that, not what we have on the shelf or what the salesman wants to sell,â€ Bitton stressed.
â€œWe are fighting against the commoditization of our industry,â€ pointed out Robert Bitton, Davidâ€™s father. â€œWe offer a very customized service â€” every customerâ€™s business is a little different.â€
To celebrate its 75th anniversary, Supreme will launch a marketing campaign to promote its services, hold a series of events to show appreciation for customers, and formally recognize a number of employees who have contributed to the companyâ€™s long-term success.
In 1960, the company had five employees. Now its nearly 100 long-term employees provide more than 10,000 businesses, industrial facilities and residences with advanced burglar and fire alarms and systems for closed circuit video, access control and process and environmental monitoring.
Supremeâ€™s clients include T-Mobile, Charlie Brownâ€™s Restaurants, K-Mart, A&P Supermarkets, Prudential and Cablevision, the company states.
â€œThe technology is so fantastic now and increasingly affordable, and weâ€™re able to establish a tangible return for our clients,â€ asserted Robert Snyder, sales manager.