“We had a dealer meeting this year and last year and the biggest thrust was problems coming up with VoIP [Voice over Internet Protocol],†said Jim Osborne, president of the third-party monitoring company.
ARC continues to offer its customers options from several manufacturers to ensure that alarm signals transmit successfully. In the future, Osborne said, “A substantial amount of traffic will be via the Internet. A lot of customers don’t have computers and aren’t looking at the Internet…but there are a lot that are going to. You have to adjust as you go along.â€