It’s what John Dunton and Carol McKeen said after their carbon monoxide detector accurately indicated CO levels that were dangerously high in the bedroom where they were soundly sleeping last February. Keith Creamer, integrated systems sales consultant for American Alarm & Communications in Arlington, Mass., had the prescience and conviction of mind to make a strong case to his customers for adding monitored carbon monoxide detectors to their alarm system. Dunton said of Creamer’s sales efforts, “If he hadn’t pushed back at my reluctance to buy it, we wouldn’t have bought it, and we’d literally be dead.â€
Their amazing story garnered the 2006 First Line of Defense Award, jointly sponsored by SDM and the National Burglar & Fire Alarm Association. It is presented on page 70 of this issue. American Alarm will be honored at ISC West, April 5-7, in Las Vegas.