Our first attempt after the sale to ensure that this occurs is at the start of the installation or “job start.†We require that the salesperson be present at the job start to provide an interface between the customer and the installer/contractor. This is valuable, because the salesperson is able to validate the equipment and services sold during a walk-through with the customer.
Any discrepancies that are uncovered either by misunderstanding or technical oversight are resolved on the spot. This further brings the customer into the installation process and makes them feel as if he or she is an active participant in providing his or her own security.