“They want more for less,” says Matthew Ladd, president and COO, The Protection Bureau, Exton, Pa. “Budgets are getting tighter and tighter, but security is still expected to perform with less capital money.”
Joseph Dahlquist, product manager, Chamberlain Access Solutions, Elmhurst, Ill., agrees that customers want to see profit come out of their expenditures. “In today’s economy end users are only interested in retrofitting, upgrading or expanding their sites with solutions that will help them to become more profitable.”