Welcome to this annual special supplement of SDM titled Monitoring TODAY. Whether you operate your own central station or use the services of a third-party monitoring company, this issue contains information that is relevant to your business: the monitoring of subscriber accounts.
To start, we asked an award-winning central station to share a best practice. In “Industry Voices,” on page 6, Jim Quirin of Doyle Security Systems, which was honored last year as the Central Station Alarm Association’s Central Station of the Year, describes the success the company’s SAVE team has had with retaining subscriber accounts during the recession. Last year alone, Doyle Security’s SAVE team was able to retain more than 300 accounts that otherwise may have been on their way to cancellations. Doyle Security Systems’ central station in Rochester, N.Y., is featured on the front cover of this issue.