Each year Doyle Security Systems updates its strategic plan when about 25 employees meet to review and discuss the issues confronting our industry and company. Central to our planning process are three Key Success Factors (KSF): Keep our Customers, Grow Internally and Stay Financially Strong. Champions are selected for each KSF. Our monitoring station manager, Donna Speranza, is the champion of keeping our customers. We believe this is appropriate because the monitoring center has 24-hour contact with all of our customers.