When The Protection Bureau saw the recession coming, it decided on what some would call a risky course of action. The company chose to use an offensive, not defensive, growth strategy, expanding its offerings and growing its customer service department. It proactively connected with its current clients through a new Client Care Department and a company-wide, downright fanatical focus on customer satisfaction and intentional interaction. That was matched by an impressive focus on technology, as the company tacked on cutting-edge services such as weProtect, a suite of enhanced managed services that offer alarm monitoring, video verification, access control and intercom communication, all fully integrated with The Protection Bureau’s central station software.
It is a solution one might think would come from an integrator, not an alarm dealer, and it demonstrates that The Protection Bureau can successfully serve different types of markets without being pegged with either of those labels. One of the first things that stand out about the company is that it clearly exudes comfortableness, even excitement, with “cutting-edge” technology.