The Sonitrol operator, Chancy McGraw, immediately dispatched the Franklinville, N.J., Police Department to the scene. Officer Christopher Senk arrived within minutes and found one shoplifter on site. This was the second time the store owner had detected the suspect shoplifting in the store in the past week.
The Sonitrol operator could hear the entire event as it unfolded. The operator has the ability to relay any valuable information to the responding officer.