On the afternoon of May 3, 2011, Sonitrol Audio Verification technology delivered real-time audio of a hostile and threatening situation at a customer’s protected premise to the security monitoring center; which allowed the Baltimore Police to make an apprehension in record time. At precisely 3:18 p.m., Sonitrol audio monitoring specialist, Krysti Ward, received real-time audio of a customer’s cries for help and pleading for his life. The day time alarm was triggered by action of a customer who activated the silent hold-up switch that allowed Ward to hear the crime in progress and to take immediate actions. Ward contacted the local Baltimore City Police Department, who were dispatched immediately, and she stayed on the phone line with the police dispatcher to provide real-time information about the on-going situation, leading the responding officers to arrest the individual within 142 seconds of the alarm being activated, potentially saving the life of the customer.
On the evening of Oct. 17, 2010, Sonitrol technology delivered verified video showing two men with duffle bags trespassing on the property of a provider of construction management, design-build and general contracting services in British Columbia.
At 11:06 p.m., the monitoring specialist, Michael Mister, received the video feed from the southeast corner of the property facing north and immediately dispatched the Coquitlam RCMP. The business’ contracted security guard service was also notified and sent one of its guards to the location of the incident.
With the video footage, Mister was able to relay any and all valuable information and descriptions of the suspects to the responding officers as the event unfolded.
The trespassers were apprehended and taken into custody and contacts at the construction management company were alerted to the incident. This was another video apprehension for Sonitrol of British Columbia.
In the early morning of Nov. 28, 2010, using Sonitrol’s Impact Activated Audio Techonology, Stanley’s audio monitoring specialist, Mary Cordovilla heard banging and shattering noises like glass breaking coming from two offices and the main showroom at a local brick and tile manufacturing company at around 4:40 a.m. The operator immediately contacted the Houston Police Department, citing the incident as a “burglary in progress.”
Cordovilla contacted the business owner to inform them of the break-in and to meet the officers at the site. As she was speaking with business owner, Cordovilla could hear, using Sonitrol’s Audio Techology, the dispatched officers making the arrest of at least two people.
Because Cordovilla was able to convey significant audial details of the break-in to the responding officers, the apprehended individuals were only able to gain entry into the facility by breaking the glass out of the front door, but were not able to flee with anything.