The ability to capture signatures electronically has helped dealers make customers happier, make operations more efficient, save money, improve cashflow, and even expand the company’s footprint.
What are electronic signatures and what can they do for your business? With so many new “e-services” available, it can be difficult to identify the ones worth your time. SDM discussed electronic signatures with a security consultant, an industry-specialized attorney and two dealers to get some perspective.
Electronic signatures can be acquired through text-typing the customer’s name in a signature field, allowing them to “write” their signature into a mobile device with a touchscreen, or even through the phone. Solutions vary to fit different ways that companies do business. Though there are advantages in doing so, it isn’t always necessary to have a salesperson or technician at the customer’s home with a costly tablet computer to acquire an electronic signature.