Companies operating their own central stations know they can count on established industry training, but many go beyond that to offer cross-training, role playing and more intensive experiences on the job.
The hallmark of a high-quality alarm company’s central monitoring station is the ability of its people to quickly, expertly and compassionately handle any call that comes their way, take appropriate action to verify alarms and notify the appropriate authorities. Delivering these essential services can only come through the proper and consistent training of central dispatch center operators.
So what are some of the top alarm companies doing to assure their operators receive the best training possible?