Identifying standout performers in the great big pool of talent that is found in the security monitoring industry is no easy task. The unique nature and requirements of a successful central station almost dictate that every operator, support person and manager must go above and beyond the call of duty to ensure the safety of people who suffer alarms, while remaining very conscious of the need to conserve both central station and law enforcement resources during non-actual alarms.
Even so, finding these standout employees and entire central stations is a task undertaken every year by the judges of the Central Station Alarm Association (CSAA) Central Station Excellence Awards. They took on a number of applications, all compelling in their own right, and selected winners in order to recognize that amazing pool of talent and inspire by highlighting the stories and skills of a few individuals at a time.