Focus on Communication Drives Smooth University Installation
When American University, located in Washington, hired a new director of public safety, Daniel Nichols, one of his first goals was to update the university’s aging security infrastructure, which included installing emergency phone wall mounts and towers throughout the campus from Talk-A-Phone, Niles, Ill. Nichols, who had previously spent the last 27 years working for the U.S. Capitol police, most recently as assistant chief of police, hired Integrated Security Technologies (IST) to oversee the installation of the new emergency phones. Michael Ruddo, vice president of business development for Integrated Security Technologies (IST), took on the task of managing the American University project, and he started off by making sure everyone was on the same page.
Ruddo focused on clear communication and acted as the liaison between all departments involved in the project at the university as the project unfolded, which helped address any issues right way.