The Protection Bureau, Exton, Pa. announced that Bob Gable, central station operator, was given the distinction of receiving MicroKey's Unsung Hero Award for going above and beyond.
In January of 2012 one of the company’s emergency phones rang at 12:49am. While these calls usually involve someone stuck in an elevator or more commonly, someone pressing the button by accident, this call originated from a stairwell in a parking garage in West Chester, Pa. Gable didn't hear anything on the other side of the line.