Standards are not common in video monitoring, so central stations often develop their own internal guidelines. SDM investigates those video monitoring best practices.
Video monitoring is becoming increasingly popular — but standards have not kept pace. Central stations have had to rely on themselves to determine the best way to handle dispatches, voice-down capability, operator training and other key elements of video monitoring.
With this in mind, SDM is checking in with some of those companies that have experience in this area to get their views on video monitoring best practices.