Call centers in India with agents trying hard to speak English in their native accent are simply tough to understand! When you finally reach the call center, they tell you it’s another service provider’s problem, not theirs! We call the other service provider and have a similar experience. What are we supposed to do? Other service providers say, we’ll be there between eight and noon or one and five. Have we nothing to do but sit and wait until it’s convenient for their techs to stop by? We miss work, use vacation time, and some even lose pay — in our totally connected world! Is it too expensive or too inconvenient to call us an hour ahead of when service will be there?