Central station automation software is becoming increasingly sophisticated, often adding functionality similar to what has been pioneered in other industries.
For example, scripting capability built into new central station software prompts operators to ask the right questions in much the same way that “wizard” functionality helps people use other types of software. And the phone systems that work with some central station software are gaining automated dial-out capability akin to what people are growing increasingly accustomed to from their local school district or pharmacy.