New functionality and advances in central station scripting, phone systems, reporting and more supports innovative service offerings.
Central station automation software is becoming more sophisticated, often adding functionality similar to what has been pioneered in other industries. For example, scripting capability built into new central station software prompts operators to ask the right questions in much the same way that “wizard” functionality helps people use other types of software. And the phone systems that work with some central station software are gaining automated dial-out capability akin to what people are growing increasingly accustomed to from their local school district or pharmacy.
Automation software also is enabling new types of monitoring such as interactive automotive monitoring. Other advances involve electronic connection to public safety answering points (PSAPs), how data is reported and depicted and more.