There are a lot of new technologies and services entering the security industry that affect monitoring. From apps and smartphones to managed access control, personal emergency response (PERS) and live video monitoring, central stations are tasked with making the technologies a valid industry offering. Today’s central stations need multi-skilled/educated operators to do their jobs well and maintain the integrity of signal handling in the central station. SDM asked leading central stations around the industry how their operator training is changing in the new era. They said success begins with picking up the pace of training — and choosing the right operator candidates, trainers and training methods.
The pace of technology change is a big driver for new training approaches today.