With every video recorder it sells, OpenEye includes ReportStar, its security system health monitoring service. ReportStar proactively monitors the health of video surveillance systems and system sensors 24/7. As a cloud-based service, ReportStar can be accessed anywhere there is an Internet connection.
“ReportStar is a service that provides users of our video surveillance systems with the assurance that they’ll have usable video when they need it,” described Ed Solt, executive vice president of sales and marketing at OpenEye, Liberty Lake, Wash. “All of our DVRs report in every 5 minutes to our cloud-based service and based on that information, we can notify end users via email or text messages, alerting them the hard drive has failed, Internet connection has failed, cameras have failed, and various other options.