VIVOTEK expanded its global after-sales service network and warranty policy on a superior range of its network cameras. The company’s after-sales services include extensive technical support and product repair and replacement within the warranty period. VIVOTEK has cooperated with several professional return merchandise authorization (RMA) centers and valued global distributors, enabling them to provide VIVOTEK’s high standards of technical authorization, the company described.
VIVOTEK entered a cooperative agreement with Mexico-based MDS (Mantenimiento de Seguridad). VIVOTEK has built a strong after-sales service at 16 sites across five continents, including four official RMA centers and 12 distributors’ offices. The four RMA centers are located at VIVOTEK’s headquarters in Taiwan, ComServe Network in the Netherlands, AGS Digital Service in Brazil and MDS in Mexico; the 12 distributors are located in China, Indonesia, India, Iran, Egypt, South Africa, North America, Mexico, Ecuador, Chile and Argentina.