“The devil is in the details” is a phrase that means the minutiae of a task or project are where mistakes usually occur. A terrible, but commonly heard story in the security industry is the one where police fail to arrive on time to an alarmed premises because the subscriber’s address was mistyped into the central station database. It’s an extreme example of what could happen as a result of the same customer information, or data, being entered into different databases at different times by different people — all at the same company.
A more common example of the devil being in the details is one in which the need to repeatedly enter the same information and the need to perform other routine tasks manually, when they could be automated, creates severe inefficiencies, communication hurdles with employees and customers, and a slow stranglehold on your growth and profit. This problem can be offset by having a great back-office software solution — preferably one that is specific to the security installation/service and monitoring industry.