One of the keys to video monitoring is the way in which it is presented to the operator. In the past this could be cumbersome and often led to many false alarms. But analytics and software platforms are making video monitoring simpler and easier to use.
“The biggest problem has been if you are taking 30 seconds to close a traditional non-verified alarm and now there is a video camera the operator has to connect to and pull up recorded video from — that could take them minutes,” explains Nik Gagvani of CheckVideo. “They had to become experts at every video system and have log-ins and passwords. It can be very cumbersome and we didn’t see much adoption. But two things have happened. One is automation software. It doesn’t take away reviewing time but maybe they are only doubling instead of quadrupling it. They still have to make a judgement call. On the analytics side we are guaranteeing we will deliver a 10-second clip with pre- or post-alarm video. In five seconds or less the operator will know what caused that alarm.”