Central stations increasingly are moving beyond their traditional alarm dispatch role to becoming communications centers that monitor a wide range of new devices and provide other exciting new services.
Tech-savvy central stations are tapping new technology to enhance operations, generating benefits for themselves and for their customers. Operational enhancements include improved operator training, connecting in an automated fashion to 911 service public safety answering points (PSAPs), enhancing redundancy and improving how customers are notified of alarms and other events.
Technology advances also have enabled central stations to offer a range of exciting new services.