One area of security where there always seems to be something new is in central station automation software. Enhancements made this year or underway include capabilities aimed at helping central station operators perform more efficiently, such as chat capability and apps that let end users cancel or verify alarms before the operator dispatches. Other new capabilities could generate new revenue streams for dealers, including the ability to supplement a customer’s command center or to use artificial intelligence to offer new types of alerts to customers.
SDM spoke with several developers of central station automation software to learn more about these and other improvements. The responses they shared clearly demonstrate that central station automation companies are applying creativity and technology to the monitoring business, enhancing existing functionality and opening up new opportunities for security dealers.