At some point in time virtually all dealers are faced with the question: “Who will monitor my accounts?” In the past that question was often answered with “Me.” Not so anymore. While there are certainly plusses and minuses to hosting your own central station, an increasingly logical choice for many — particularly smaller to medium sized dealers — is to opt for a third-party monitoring solution.
Today’s mobile society means that remote monitoring is much more acceptable to customers. And there are many options and benefits for the dealer. But not all third-party monitoring facilities are created equal. There are several considerations dealers should keep in mind when selecting a new third-party monitoring partner, changing partners, or even evaluating a long-term relationship with a current one.