Monitoring companies are not created equal. Each one has a unique approach, different focuses and specialties just like any other business.
“Many dealers view central station monitoring as somewhat of a commodity, but that couldn’t be further from the truth,” says Jim McMullen, president and chief operating officer at COPS Monitoring, Williamstown, N.J. “Even though companies appear to be the same on the surface, there can be material differences in personnel, training, technology, redundancy, support services, and many other factors.”