Just about all security dealers now offer interactive services. Are you doing everything you could be to maximize their value for your customers and your business?
The security business hasn’t been the same since interactive services came along. Many customers find great value in being able to interact with their systems using their smartphones or a browser interface. As a result, security dealers not only have seen increased recurring monthly revenue (RMR); they’ve also found that customers who use interactive systems see value in those systems and are less likely to churn.
SDM spoke recently with representatives from several security dealers that have had significant success with interactive services to get their advice on how to maximize opportunities in this area.