Software programs help security integrators engage customers with intuitive experience.
End user dashboards are software-based, Web-based or cloud-hosted programs offered by security integrators, which allow their commercial end user customers to manage their security systems in a holistic manner. These dashboards provide analytics on a wide range of processes and services, including how effective security systems have been performing, downtime, system exceptions, hardware or processes experiencing excessive service calls and other deep dive info — similar to a report card on system status. Dashboards may also target monitoring operations to continually assess alarm conditions and any ongoing issues in monitoring operations and assess alarm conditions, pinpoint problem areas or consolidate alarms across the enterprise or national account base.
There are a number of different types of dashboards on the market, targeting the service they provide to the end user and the security integrator with immediate, proactive reporting. Collectively, dashboards provide insights on system status; more fully leverage the infrastructure or assets of the protected premises; and provide practical information that engages the customer and enhances their experience. It puts everything in one place and brings specific, targeted information to the top of the funnel, presenting it in a manner in which the user can quickly interpret and act on.