AfterMarket Consulting introduced two new online training courses specifically designed for technical and support staff. “Customer Service Skills” and “Service Sales Skills” are focused on employees of firms that provide installation and services on technology-based products and systems. Each two-part course covers the skills required to help generate sales and improve the overall customer experience for those employees that have face-to-face or phone interaction with clients.

“Technicians, installers, programmers, administration, and customer service reps. operate in a high-activity, high-stress environment. These courses are focused on the soft skills to enhance on-site or remote customer interactions. They speak directly to the target audience and the service experience,” said Joe Siderowicz, president of AfterMarket Consulting.