I recently had the opportunity to lead an educational session at the ISC West Conference. The session “Leading Conflict: Using Conflict to Foster Leadership” was packed and surprisingly included a very broad group of attendees, from integrators to suppliers to end users.
Organizational conflict is emerging as a key workplace issue among the executives that I consult with. They tell me that there is a lack of self-control and/or skills to deal with conflict. Conflict is an unwelcome disruption, and in a team or department it can quickly spread, causing damaged relationships, lower productivity, lower morale and even business failure.