The 13th annual Monitoring Center Excellence Awards
The 13th annual Monitoring Center Excellence Awards recognize one monitoring center and three individuals that stand out among the alarm monitoring industry, their peers and their customers.
Everyone has stories. Take this year’s Monitoring Center of the Year recipient and the time the company hired a consultant to make sure management was meeting the needs of the millennial generation. Take Carmelo Mosca, TMA’s Monitoring Center Manager of the Year recipient and his focus on not only being the best he can be at his job, but encouraging others to be the best they can be by taking a leadership role in his company’s mentorship program. Listen to the time Monitoring Center Operator of the Year recipient Patricia Fody used her instincts during a routine false alarm call to urge a customer to check on her daughter, who unbeknownst to them was experiencing a medical issue that would ultimately require time in intensive care before a full recovery. Or listen to the time when Beth Bailey, this year’s TMA Monitoring Center Support Person the Year, led her team in developing an internal system now used by all of her company’s customer care employees for processes and policies.