One of the many advantages of doing business with ADI is its Systems Design and Support Team based in Louisville, Ky. This group of trained subject matter experts drives ADI’s systems design, project registration, and IP equipment programming services, designed to help security dealers and systems integrators secure more business.
The Systems Design and Support Team is structured in pods, with people who have expertise in video/access control/IT, pro AV, fire and intrusion. Across all the pods and among the entire group, “we get about 1,200 calls and emails a day,” described John Sullivan, senior vice president of strategic sales at ADI.