The Southwest Airlines maintenance and operations team at Denver International Airport, one of the largest airports in the world, plays an integral role in the airline’s logistics and customer service, overseeing runway traffic, luggage handling and facility maintenance.
As part of its ongoing effort to achieve operational excellence, the operations team identified managing access to luggage tugs as an opportunity for improvement. The team sought a solution to ensure these tugs were always available when and where employees needed them, so they could quickly transfer luggage from planes to baggage reclaim areas.