As the 2019 trade show and conference season ramps up, security integrators are faced with the sometimes daunting task of researching, evaluating and ultimately choosing which new products or partners they want to align themselves with. Midlothian, Va.-based Richmond Alarm, ranked No. 71 on the SDM 100, an electronic security provider that services 25,000 customers, recently constructed a system to quantify and standardize this process. Here is their story:
At Richmond Alarm we know our main objective is to deliver the most advanced security solutions for every one of our customers. It can be all too easy to keep “assessing products” on the to-do list indefinitely. Business is booming, competition is growing, ensuring the ongoing success of sales, customer service, managing staff and the bottom line is enough to fill the day, the week, and the year without engaging in a labor-intensive project. And yet, evaluating new products needs to be done on a regularly scheduled basis to ensure the business keeps up with the latest technology.