Carmelo Mosca has truly climbed the ranks of Affiliated Monitoring Inc., a Union, N.J.-based monitoring center. Since starting out as a monitoring center operator 25 years ago, Mosca has worked as a monitoring center supervisor, trainer and manager of monitoring technologies before taking on his current role as Affiliated’s managing director of monitoring operations nine years ago. Through all of these varied experiences, Mosca has gained a unique perspective on what it takes to succeed in each role, and has been able to find and keep the right employees because of it.
SDM Monitoring Today talked to him about the different programs he has implemented at Affiliated, including mentorship and high school work-study programs, and why he has stayed in the monitoring industry all these years.