On Feb. 3, CBS 2 Chicago ran a lengthy investigative story about DEFENDERS, ADT’s largest authorized dealer. While multiple allegations were presented, the main argument was that DEFENDERS has “hundreds of frustrated customers who said they were duped, in some cases overpaying by thousands of dollars.”
Throughout the segment, multiple customers, and even former technicians, claimed that DEFENDERS never settled for the $27.99 a month cost it advertised, but instead would always convince the customer to pay thousands of dollars for “unnecessary” security equipment. Customers and technicians also took issue with the fact that DEFENDERS reps would immediately drill a hole into the customer’s wall once entering the home to do an install, according to the CBS report.