Imagine a burglary occurred at a business one afternoon and the suspects escaped capture. One of the first things law enforcement would do would be to gather surveillance footage from the store and from adjacent businesses. Would the employees — or owners — of those businesses have the skills to export video, burn it to a disc or thumb drive, or perform any other important tasks that would assist the investigation?
Many times this hypothetical situation is all too real, demonstrating the fact that for all video systems’ promise to improve our everyday lives, even the most advanced solution is rendered virtually useless if users can’t perform even the most basic functions. Therefore, it is imperative to ensure end users are properly trained to use their video surveillance systems to the fullest extent once they’ve been deployed.